What are HAM and HAM Pro within ServiceNow ITAM module?

HAM stands for Hardware Asset Management. It is a sub-module of ITAM. The main purpose of HAM is to track a piece of hardware (laptop, computer etc.) throughout its entire lifecycle from procurement to retirement. The main reason for this tracking is to maximize return on investment.

What does tracking mean? Tracking can involve things like, making sure that a leased piece of hardware is returned to the vendor on the due date because getting late, even by one day can give the leaser, the right to extend the lease at any price of his choice, costing the company, a lot of money. Tracking can also include making sure that a piece of hardware is retired as soon as its warranty ends because hardware failure would not only include repair/replacement cost for the company but could also cause huge data losses etc.

In short, HAM is there to make sure that you're getting your money's worth.

What is the difference between HAM and HAM Pro? HAM Pro is AI powered, supports mobile tools and sensor integration for automated asset tracking while HAM is just rules based (it uses if/then/else statements) and requires manual data entry. This means, HAM Pro can be used to manage huge IT estates spanning continents, while HAM, being relatively less powerful is more suitable for small IT estates.

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