What is ServiceNow ITOM module? What are its submodules?

ITOM stands for IT Operations Management. The main purpose of ITOM is to keep an eye on the IT assets (e.g. servers, network and cloud services etc.) of a company and make sure that they remain operational by taking preventive measures to keep them from breaking down. For example, let's say, a company has a server, hosting their official website. And let's say, this server is about to run out of HDD space. ITOM is automatically going to take steps (like automatically deleting temporary files, junk files, old and out of date log file etc.) to free up space on the HDD before the server runs out of space and breaks down. ITOM would also automatically notify the concerned staff to take necessary steps from their end and solve the problem (perhaps by installing a second HDD or a newer, bigger one).

In short, ITOM is there to keep an automatic eye on the IT assets of the company to make sure that they do not break down by taking preventive steps. You can think of ITOM as a problem-preventer.

ITOM has the following submodules: -

1. Discovery

2. Service Mapping

3. Event Management

4. Orchestration

5. ITOM Health (AIOps / Predictive Intelligence)

We are going to demystify these in upcoming posts. Stay tuned!

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