ServiceNow Simplified

 Lifecycle Events help an employee whenever a major event in their life occurs. Major event could be something like onboarding (because they accepted a job offer), relocation, internal promotion, paternal leave, offboarding (because they quit) etc.  So how would the Lifecycle Events module help with these. Let's consider Onboarding as an example: - 1. A candidate has accepted a job offer. This would trigger the Onboarding Lifecycle Event. 2. ServiceNow will automatically send them a welcome email and link to the Employee Center. 3. They can sign-in to the Employee center and sign their digital contracts. 4. The system will automatically check for the employee's location and send them tax documents accordingly. 5. ServiceNow will automatically notify the IT team to give them their laptop. 6. ServiceNow will automatically assign them an office and a desk and will also prepare their security badge. 7. The system may also push a few articles on their Employee Center portal for e.g...

Knowledge Management is sort of like a database of knowledge. Its purpose is two-fold. One is to store HR related information in a secure manner. The second purpose is to allow employees around a company to search HR related queries instead of engaging the HR staff over and over again. For example, let's say an employee wants to know the company's holiday schedule for the entire year. Instead of asking the HR staff, they can simply go on the Knowledge Portal and look up this information on their own. This saves a lot of time and effort for the HR staff as repetitive queries are automatically taken care of. So, at its core, Knowledge Management helps store HR related information in a secure manner and allows employees to look up HR related information that they need.

Employee Center is the interface (front-end) that employees use to interact with the HRSD module, submit HR related complaints and seek HR related information or help.

HR Case Management is where employees can submit any sort of HR related request. This could be a complaint, a request for employment verification certificate, an enquiry about their remaining leaves, a request to issue their latest pay slip etc. The main purpose of the HR Case Management modules is to take that request and route it to the correct team while maintaining security and confidentiality.

HRSD stands for Human Resource Service Delivery. This module is used for HR related stuff like on-boarding/off-boarding of employees, filing HR related complaints and queries, looking up HR related polices and procedures, securely storing employees' sensitive data/files. HRSD has the following sub-modules/areas: - 1. HR Case Management 2. Employee Center 3. Knowledge Management 4. Lifecycle Events We'll talk about these briefly in upcoming posts.

SPM stands for Strategic Portfolio Management. Every company has a bunch of projects that it is considering working on. But how would they decide, which projects best align with their overall corporate strategy. To keep things simple, let's assume that their corporate strategy is to work on projects that would help maximize their revenue; in words, projects that would make them the most money.  So how do they pick those out of a bunch? (It might be tempting to say that they should work on all projects that they can think of but that's not always feasible. For some projects, they might not have the skills, some might not be feasible because the expenditure might outweigh the return, some might not give enough ROI etc.) So, they pick projects that they have the skills and the financial capability to work on and that would also help maximize their overall revenue and profit.  Once the right projects have been selected, the company needs to make sure that all of their resources (t...