What is ServiceNow CSM module?

 CSM stands for Customer Service Management. This is a portal where the external customers of the company file their complaints. So far, all of the moules that we've talked about are used by the company's employees to file their issues. But what about the company's customers? People who buy the company's products but do not actually work for the company. CSM is for them to file their complaints. Once a complaint has been filed by a customer, ServiceNow takes care of the rest.

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