What is Lifecycle Events in the ServiceNow HRSD module?

 Lifecycle Events help an employee whenever a major event in their life occurs. Major event could be something like onboarding (because they accepted a job offer), relocation, internal promotion, paternal leave, offboarding (because they quit) etc. 

So how would the Lifecycle Events module help with these. Let's consider Onboarding as an example: -

1. A candidate has accepted a job offer. This would trigger the Onboarding Lifecycle Event.

2. ServiceNow will automatically send them a welcome email and link to the Employee Center.

3. They can sign-in to the Employee center and sign their digital contracts.

4. The system will automatically check for the employee's location and send them tax documents accordingly.

5. ServiceNow will automatically notify the IT team to give them their laptop.

6. ServiceNow will automatically assign them an office and a desk and will also prepare their security badge.

7. The system may also push a few articles on their Employee Center portal for e.g. some details about the proper dress code or something about the company culture.

8. So, when the employee arrives at the office, their badge is waiting for them, their laptop is on their desk, all software that they'll need are installed and ready.

And so on and so forth. The whole process is automated, and the employee themselves do not have to run around, looking for what they need. Everything is ready for them when they arrive at work on the very first day.

Comments

Post a Comment

Popular posts from this blog

What are HAM and HAM Pro within ServiceNow ITAM module?

HAM stands for Hardware Asset Management. It is a sub-module of ITAM. The main purpose of HAM is to track a piece of hardware (laptop, computer etc.) throughout its entire lifecycle from procurement to retirement. The main reason for this tracking is to maximize return on investment. What does tracking mean? Tracking can involve things like, making sure that a leased piece of hardware is returned to the vendor on the due date because getting late, even by one day can give the leaser, the right to extend the lease at any price of his choice, costing the company, a lot of money. Tracking can also include making sure that a piece of hardware is retired as soon as its warranty ends because hardware failure would not only include repair/replacement cost for the company but could also cause huge data losses etc. In short, HAM is there to make sure that you're getting your money's worth. What is the difference between HAM and HAM Pro? HAM Pro is AI powered, supports mobile tools and s...
Read more

What is ServiceNow ITOM module? What are its submodules?

ITOM stands for IT Operations Management. The main purpose of ITOM is to keep an eye on the IT assets (e.g. servers, network and cloud services etc.) of a company and make sure that they remain operational by taking preventive measures to keep them from breaking down. For example, let's say, a company has a server, hosting their official website. And let's say, this server is about to run out of HDD space. ITOM is automatically going to take steps (like automatically deleting temporary files, junk files, old and out of date log file etc.) to free up space on the HDD before the server runs out of space and breaks down. ITOM would also automatically notify the concerned staff to take necessary steps from their end and solve the problem (perhaps by installing a second HDD or a newer, bigger one). In short, ITOM is there to keep an automatic eye on the IT assets of the company to make sure that they do not break down by taking preventive steps. You can think of ITOM as a problem-pr...
Read more

What are SAM and SAM Pro within the ServiceNow ITAM Module?

SAM stands for Software Asset Management. Again, the main purpose of SAM is to track the usage of Software assets to make sure that the company is getting its money's worth. Since software cost a lot of money. SAM is there to ensure that the company does not overspend on software licenses and in fact, saves money according to their software usage. For example, SAM might track a piece of software on a user's computer and finds out that it has not been used in more than 90 days. This would mean that the software is under-utilized. SAM would automatically revoke the user's license and mark it in the database as an unassigned license. So, in case some other user needs the same software, the company could simply assign that software license to this new user instead of buying a new license, thus saving money. In small companies, this might not seem like much but with companies with thousands of users, this sort of cost can add up really quick. How often does SAM check if a softwa...
Read more