What is ServiceNow ITSM?

As ServiceNow developer, this is probably the first module that you work on. ITSM stands for IT Service Management. Companies use a lot of hardware, laptops, computers, printers, scanners etc. Especially in large companies with thousands of workers with tens of thousands of devices, managing the repair and maintenance of these devices can become cumbersome. ITSM helps. So, if your computer breaks down, you can use your iPad to file a complaint in the ITSM system. The complaint would reach the concerned technician who would then look at your system and fix it. With ITSM, there is no need for you to send a dozen emails before you just begin to find out who the right person for the job is. ITSM takes care of it all.


ITSM is further divided into sub-modules. These are: -

1. Incident Management

2. Problem Management

3. Change Management

4. Knowledge Management

5. Request Management

6. CMDB

7. SLM

8. Release Management


We are going to talk about what each of these are and how they help in upcoming posts. Stay tuned.

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