What is Release Management in ServiceNow ITSM?

 As we discussed during the Change Management module, Change Management is where you work out whether a change is necessary, feasible, what problems might occur if the change is made, how to circumvent those problems, what would be the cost of making the change etc. Based on this information and analysis, the change is either approved or dismissed during the Change Management stage. 

So, if a change is approved during the change management stage, the change is actually executed in the Release Management stage. 

To summarize: -

Change Management is all about analyzing whether a change would be good or not. Release Management is where you actually execute that change.

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