What is Request Fulfillment in the ServiceNow ITSM module?

Request Fulfillment provides a Service Catalog to the end users to choose their desired service from. You can think of Service Catalog as a sort of a list of services that are on offer. The end user can select the service that they need. For example, the list could look like this: -

1. New laptop request

2. Software installation request

3. Access request to an application

4. Password reset request


And there can be others. The end user would simply select the request that they need and the "process" to fulfill that request would begin from there. That "process" is called request fulfillment (duh!!)

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