What is the ServiceNow ITAM module?

ITAM stands for IT Asset Management. So, what are IT assets? These can be anything from laptops, desktops, iPads, iPhones, tablets, smartwatches etc. along with any and all software that is installed on them.

So, what does ITAM do? The main job of ITAM is to make sure that these assets are being used in the most efficient manner with respect to finance. This simply means that a company has spent money to acquire these assets. ITAM is there to make sure that none of this money is being wasted by acquiring more assets than was necessary. This might sound simple enough in a small company with a few dozen employees but in a company with thousands of employees, it can be a big challenge to determine how much IT assets are required to run the company efficiently. This is important because acquiring too many assets would mean, using too many funds to acquire them. Money, that could have been used in some other project to maximize company revenue.

ITAM has two main sub-modules: -

1. HAM & HAM Pro: Hardware Asset Management.

2. SAM & SAM Pro: Software Asset Management.

We are going to discuss these upcoming posts.

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