What is Orchestration in the ServiceNow ITOM module?

You can think of Orchestration as a technician who fixes problems. Event Management is what detects the problems, determines the root cause and then calls upon Orchestration to fix that root cause.

So, let's say, if a server is running out of HDD space, Orchestration is going to take automatic steps to free up as much space as safely as possible and then it would also inform the IT staff to add another HDD to the server.

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